Career Brief

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2024 (6 months assignment) 
Director, Technology and Digital - Yield Management

Disneyland Paris - Paris, France

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• Led a large global digital commerce transformation from project conception, and budget/headcount approval to project kick-off. 

• Established cross-segment project governance, project management, and product alignment

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2022 – Present
Director, Product Design

Disney Experiences - Technology & Digital  - Glendale, California

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• Leading the vision of digital product design strategy for next-generation digital experiences across the E2E customer journey of Walt Disney World, Disneyland Resort, and Disney Signature Experiences.

• Ensuring the digital experience excellence reflects user needs, segment OKRs, and Disney’s brand heritage, collaborating with engineering, operation, marketing, and business stakeholders at all levels up to C suites around the globe within a matrix organization.

• Developing product and design systems and principles to ensure consistency of user experience and story narrative while improving process efficiency and business performance while developing an accelerated design-to-development pipeline using innovative operations.

• Iterating research and testing to optimize the performance of web and app commerce with close collaboration with Engineering, Consumer Insight, and Analytics.

• Through the implementation of Design Thinking and Research-based lean UX, continuously pursuing customer-insight-led innovation opportunities and leveraging emerging technology..

 

2017 – 2022
Director, Digital Business

Disney Parks, Experiences, and Products / Walt Disney Attractions Japan - Chiba, Japan

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• As the head of the department, established the Technology and Digital team at Walt Disney Attractions Japan in close collaboration with the Japanese operation licensee.

• As the country leader and a product management head of the segment, successfully delivered 20+ digital products and services in three years including, parks and attraction access digitization, restaurant mobile orders, cashless and touch-less payments, hotel online check-in / mobile key, facial recognition entry, merchandise e-commerce, photo downloads, etc.

• Drove +30% YoY digital active users, +40% digital revenue growth in 4 years. In-park app utilization reached 90+% 3 years after the first launch.

• Effectively influenced the key stakeholders to accelerate the digitization of two theme parks bringing relevant use cases, data, best practices, and solutions to drive the future vision of projects.

• Bridging and peacemaking teams with multiple cultures, multiple languages, multiple time zones, and diverse disciplines to sustain the positive group dynamics and trust of united project teams.

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2010 – 2017

Director, Digital Design 

Disney Parks & Resorts - Los Angeles

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• As the team director, established, hired, mentored, grew, and sustained the geographically dispersed, multi-disciplinary Digital Design team of 40+ designers (web, app, digital signage, kiosk UI/UX, illustration, pictogram, graphics, maps, motion, photos, animation, audio) to develop global digital design platform across Disney Parks and Resorts brands in US, France, and China.

• Established design systems for Disney theme parks’ end-to-end digitalization including ticketing, attraction, entertainment, hotel, food & beverage, photo imaging, merchandise, and travel booking, e-commerce.

• Led creative direction of corporate franchise social media campaign “Dream Big Princess” contributing to the accelerated growth of the followers (100k in three months on Instagram).

• Contributed to 3x global digital revenue growth by conducting continuous design optimization

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2006 – 2010

Manager - Design, UX, and Content Development

Disney Mobile - Tokyo

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• As a creative director, launched and grew a new branded mobile carrier ‘Disney Mobile’ in Japan in collaboration with Soft Bank

• Actively involved in product and brand development, marketing, product planning, and positioning 

• Led all creative product and content development: mobile handset design, UI/UX, TV, OOH, flagship store, packaging, accessories, audiovisual content

• Developed multi-tiered product lineup driving continuous growth of subscribers.

• Managed external advertising agencies, industrial designers, architects, manufacturers, and subsidiaries in Asia to ensure brand quality and consistency

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2001 – 2006

Klee Group

Product Designer / Art Director - Paris Region, France

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• As a founding member of Klee Interactive, lead the web and application UI/UX design for a broad range of client in both private and public sectors. (Clients : Musée du Louvre, Musée d'Orsay, Musée du Quai Branly, Total, Danone, Société Générale, RATP, Ville de Paris)

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1998 – 2000

Auralog (acquired by Rosetta Stone)

Product Designer / Art Director - Paris, France

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• As a launching member, lead the design team to develop language learning interactive products for children age 3-12 using voice recognition. Marketed in over 40 countries. 

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Education

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INSEAD

Global Executive MBA - Fontainebleau, France

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ECV

​Masters, Design - Paris, France

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Key Skills

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Digital transformation / digital product and services design / UI / UX / CX / design thinking / design sprint / experience design / product management / innovation / e-commerce optimization / usability research / user testing / user research / design systems / global team management / globalization / localization / social media / content development / content strategy /

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Additional Information

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• Languages: Japanese (Native), English (Fluent), French (Professional proficiency), Russian (Basic)

• Japanese citizen, US Permanent Resident, French Resident

• Board and lecturer at ECV Digital graduate program in France

• Interests: Globe trotter, musician, golfer, skier